Everything you need to know to order seafood with complete confidence.
Orders & purchase orders
What is the minimum order quantity?
Minimum quantities and packaging depend on the product and availability. Contact us for an offer that states the accepted quantity and total price before you confirm.
How do I prepare an order request?
Contact us on WhatsApp, use the form on the Contact page, or email or call us. Include the product, grade or presentation, quantity and delivery city. A team member will check the details and send an offer before any order is confirmed.
Do you offer professional pricing?
We handle enquiries from consumers and businesses. Prices and any volume terms are stated in the offer for your request.
Can I receive your catalogue with prices?
Our prices are shared on request because they vary with arrivals, size grades and quantities. Contact us via WhatsApp to receive our current price list.
Delivery & logistics
Do you deliver across Côte d'Ivoire?
The delivery area, fees and timing are confirmed in the offer based on destination, quantity and transport conditions.
What are your delivery times?
A team member confirms the delivery area, fees and timing based on the product, address, availability and transport conditions before you accept the order.
What storage conditions apply?
Storage, preparation and transport conditions are checked for the product and destination. Ask us about the arrangements for your order before confirming it.
Is weekend delivery possible?
Delivery days and time slots are confirmed in the offer based on the destination and transport conditions.
Products & quality
Are your products fresh or frozen?
The catalogue may include fresh and frozen products. A team member confirms the actual presentation, state and availability before an order is placed.
Where do your products come from?
Origin can vary by product and arrival. The available lot’s origin is confirmed before an order is placed.
Are arrivals regular?
Arrivals and available quantities vary. We check stock when preparing your offer.
Do you have sanitary certificates?
Available information and supporting documents depend on the product and lot. Tell us what you need so we can confirm what can be provided.
Payment & accounting
Which payment methods do you accept?
Available payment methods, the due date and any deposit are stated in the written offer or invoice before confirmation.
Do you provide compliant invoices?
Sales documents are prepared according to the information and requirements applicable to the transaction. Contact us before ordering if you need to check an invoicing requirement.
Do you respond to tenders?
Absolutely. We respond to tenders from public institutions, private companies and retail chains. See our Tender section or contact us directly with your specifications.
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